One day, someone decided that waiting on the phone requires a waiting music. No one asked me. They just appear automatically when I call certain numbers. Mostly customer service. Actually, always when I call customer service.
Isn’t it time to rethink this? Selection menu’s, waiting music. How about this
When I call a customer service number, they ask me this
Do you want a selection menu, or do you want to wait longer but have a representative on the phone without a selection menu? For menu, press 1, for representative press 2.
2.
Do you want waiting music? For yes press 1, for no press 2.
1.
What style do you want? If you want a random style press 1, rock press 2, dance 3, hip-hop 4, jazz 5, pop 6, classic 7, lounge 8, hardstyle 9. If you reconsider, press #, otherwise we’ll repeat the styles.
But what if I pressed 2?
2.
Is there something else we can do for you? For cabaret press 1, for something else press 2. For silence press 3.
2.
Motivational speeches? A TED talk? The commentary of an NBA-final? An instruction for cre…
“Hi this is Catherine from company xyz, how may I help you?”
Come on, we can do so much better than just boring waiting music.